December 21, 2013
Here’s a short video of what the day was like for our Pop Up Store Event in our studio. If you don’t know what we’re talking about, here’s a short rundown:
Last Sunday, December 15th, we opened up our studio so that people living in Seoul could stop by and pick up some stuff from our Nasty Store. For technical reasons, we can’t sell stuff in Korea online, because Korean cards aren’t accepted on Paypal, which is what our store runs on. People have been asking if they could come by the studio to buy stuff there, but we can’t do that because a) we don’t have a cash register and b) our building isn’t really made for that. We’re on the top floor, and there’s a business below us on the 3rd floor, and they have a security gate up at all times, which means people can’t just stop by. Ugh!
So, we figured that we’d open up the studio for a day when the floor below us wasn’t working. Yay! We were going to be open from 3PM-7PM. We thought that’d be more than enough time. We were expecting maybe, like, 35 people – tops – to show up, and for things to whittle down at 6PM so we could clean up.
WHOA WERE WE WRONG.
So, this video showed you how big the turnout was. The line went all the way down four flights of stairs and wrapped around the building outside. That’s crazy! It didn’t really hit us, though, because from our perspective in the studio we couldn’t see the stairwell or what was happening outside. We were so wrapped up in talking with people that we couldn’t notice. We were told from people that the line was long, but it didn’t really hit us till we saw the footage. Holy smokes!
And I feel terrible about it now as well. Whenever we met people, we’d talk to them for as long as possible, before we started feeling bad for the people behind them, and then we’d talk to them for the same amount of time, and the cycle would repeat itself. We don’t really see ourselves as a store, if you couldn’t tell from how bizarrely everything was planned and laid out. We’re dorks that make fart jokes on YouTube, and so, being able to see people that watch our videos in person, to be able to connect their online names from the comments that we remember with their real life faces, right there in front of us, we constantly lost focus of trying to serve the next person and being store-like
Because of our blaring inefficiency at manning the line, our event went – instead of from 3-7PM – from 3-11PM. We talked till our voices faded. We ate pieces of Kimbap between talking to people. We didn’t plan a break because we didn’t know we’d need one. All we could think about was how happy we were to see people and how bad we feel for people waiting in line forever. Some people we met said they waited in line for three hours. THREE HOURS! I wouldn’t wait in line to see ANYONE for three hours, let alone us!
At the third floor turn we put out a table of snacks for people waiting in line. We get hungry every two or three hours or so. We imagine the people here would be the same, no? So we had some stuff there to thank people for their patience. And in our studio we had a batch of fresh baked cookies. Martina made them the night before. You can see them being picked at in the time lapse in the video :D
And we met so many wonderful people. You saw the baby in the video, right? Cool story about that baby: as soon as we saw them in front of us we said “YOU’RE FROM AUSTRALIA!” We remember them from our Sydney event a while ago, when we went outside to see people waiting in line, and there was this family with a baby, and the baby had an outfit on saying that they’re a Nasty Baby. HA! And they were in Korea at the time of this event! Holy smokes! That’s fantastic! We felt terrible that we couldn’t see them at the event in Sydney, since the line got cut off, but we got to see them here! Yay!
We also met some lovely people who traveled from different parts of Korea to get here, and we even met a really awesome dude who came all the way from Australia and was exhausted from the flight but came right away. We had a very emotional moment then. Getting emotional remembering it now. Must…stop. Funny story time instead!
So hers a story just to emphasize how utterly unprepared we were for the event. Allow me to lay out the scenario:
A) When we converted our store prices from US dollars to Korean Won, we didn’t round up to the closest 5,000 or 10,000 won. We kept them as close to the online price as possible, so they converted to 12,000 won, or 21,000 won, and such.
B) We don’t have a cash register that accepts cards (we weren’t prepared for this, since the event was a rather impulsive idea), so we just emptied out our toolbox and used that.
C) People paid in 10,000 or 5,000 won denominations.
Can anyone see the problem here? How do you give people change on a 12,000 won item if they give you 20,000 won?
Luckily, Soo Zee the day before went to the supermarket and begged them to change her 50,000 for a bunch of 1,000 won bills. So that held us over…for a bit, until we started running out of 1,000 won bills. AHH! So, there were some moments when people would come to the cash and when we’d see them pay, so we’d ask them, awkwardly, if they could use their 1000 won bills instead. Ha! Thank you to those of you who were kind enough to spare us your chonners :D And thank you, again, to everyone who came and made this day so special!